Shipping policy

Free Shipping

We are pleased to offer our customers great value and service. That’s why we provide free shipping from our warehouses:

• USA – shipped via USPS
• Asia – shipped via EMS

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Shipping to Over 200 Countries

We proudly offer international shipping. However, there are certain locations we are unable to ship to. If your country is affected, we will contact you directly.

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Lost or Missing Packages

Luhxe is not responsible for lost or missing packages resulting from incorrect shipping information provided at checkout. Please ensure that your billing and shipping details are accurate before placing your order.

If an error was made on our end, we will take full responsibility and resolve the issue at no additional cost.

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Incorrect Address Policy

• Customers are responsible for providing accurate and complete shipping details at checkout.
• We are not liable for orders lost, delayed, or returned due to incorrect or incomplete addresses.
• If a package is returned due to an incorrect address:
  • 20% restocking fee applies
  • Original shipping fees are non-refundable
• If the package is still in transit and marked undeliverable, rerouting is possible with a $20 reshipping fee.

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P.O. Box Address Policy

We do not recommend using P.O. Box addresses, as some of our shipping partners do not support delivery to these locations.

• Customers assume full responsibility for delivery issues when using a P.O. Box
• We are not liable for lost, missing, or undelivered packages
• No refunds or reshipments will be provided for failed deliveries to P.O. Boxes

We strongly recommend using a valid physical address.

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Customs & Duties

We are not responsible for any customs fees, duties, or taxes once the order has been shipped. By purchasing from us, you acknowledge that additional charges may apply upon arrival in your country.

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Shipping Time

Shipping times vary depending on location:

Location	Estimated Shipping Time
United States	4–10 Business Days
Canada & Europe	4–10 Business Days
UK, Australia, New Zealand	4–10 Business Days
Central & South America	7–12 Business Days
Asia	7–12 Business Days
Africa	7–12 Business Days

• Maximum delivery time: 12 business days
• Processing time: 2–5 business days
• Shipping times exclude customs clearance delays

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Tracking Information

You will receive a tracking number via email once your order has shipped. Please note that tracking updates may take 2–5 business days to appear.

If your tracking shows no updates after 5 business days, please contact us.

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Delivery Policy

Once an order is handed over to the shipping carrier, responsibility is transferred to the logistics provider.

• If tracking shows Delivered, we are no longer liable for missing packages
• Customers must ensure someone is available to receive the package
• If marked delivered but not received, contact the carrier and check with neighbors or your local post office

If you have any questions, feel free to contact us.